Advanced Health Care of Glendale

DANGER!!! This facility, once regarded as the top choice in the Valley, now poses a serious risk to every patient. Staff dismissed repeated family complaints that their loved one wasn't right, refused to call 911, and by the time EMS arrived--summoned by the family--the patient's blood sugar had plummeted to a critical level in the 20s. Staff then withheld the EMS report because the family wouldn't sign an AMA form, despite the patient facing death within hours without that intervention. EMS responders noted they visit this place daily and urged filing complaints, with ongoing reports pending against the facility and the nursing board for nurses who endangered the patient via insulin overdose or alleged similar error. If you value your loved ones' lives, steer clear--YouTube reviews include audio of staff interactions and EMS warnings to families.

I stayed here about 18 months ago. It was an extremely positive experience. Food, nursing, physical therapy, etc were excellent. Everyone including the Administrator, dietitian, etc. came by to introduce themselves. Food staff went the extra mile with requests and substitutions. Again, food was great as was the rest of the staff.

The facility may be lovely, but there is A LOT of work that needs to be done to make this place worthy of a 4+ rating. Although some workers are very kind and caring, they do not have enough staff - 2 care takers per 18 patients during the day and 1 per 18 at night. After speaking with the administrator he didn't even know when and how many workers were even there. Regardless of whether this stay is during the holidays. A large organization that promotes itself as being so great they should make arrangements for shortages. Workers become impatient and try to rush patients around, injuring them in the process. Some patients injure themselves waiting to be cared for. If you use this facility, I would recommend daily oversight and not trust them to even "know" your family member. We were not alerted of problems with high heart rates, high blood pressure, incidents of patient injury, etc. Not a safe place.

Night shift nurse stiffed her uber driver over $1.79 tip that's just in poor taste. I will refuse to deliver orders here and I recommend my colleagues to do the same 12-21-25 @ about 8:50pm I too work in healthcare for seniors. And if these are the morals and values of the caretakers, do you really trust them with your loved ones. I definitely wouldn't.

My husband had Parkinson's disease and had a hip replacement and was here several times and I was here once during the pandemic with a hip replacement. My husband compared it to the Hilton! Beautiful building, lovely dining room, delicious food. With his last rehab which was in 2021, this place had no beds so he had to go to Arrowhead and he said it was like going from the Hilton to Motel 6!