Biltmore Assisted Living

My dad’s birthday at Biltmore was better than anything we could have planned. The staff threw a beautiful party decorated the dining room, and made him feel like the star of the day. The caregivers are attentive and genuinely love the residents. If you want quality care and love for your loved ones we love Biltmore Assisted living we can’t thank you enough

I moved my mother into this care home in July 2024, where she stayed for about two months. While I believe the caregivers genuinely care for the residents, the facility was not adequately equipped to manage higher levels of care, despite initially stating they could. Most residents seemed either quite independent or were on hospice care, spending much of their time in bed. Our primary concern was the lack of support at night, which was clearly outlined in the Residence Agreement (staff was to do rounds and check on residents every two hours). However, my mother was often not checked on from 7 PM until 6 or 7 AM the next morning. When I raised this with Traci (Home Manager/Day Caregiver), she admitted that Junior (Night Caregiver) sometimes slept through the night and missed assisting my mother with basic needs like going to the bathroom. After discussing the issue with Traci and Linda (Day Caregivers), we agreed to allow a month for adjustments and increased care as per the agreement. Unfortunately, no improvements were made. My mother continued to complain vocally to the caregivers. We began the grievance process, as outlined in the Residence Agreement and AZ state guidelines. When we submitted our concerns in writing, Traci became defensive, and Mike (Owner) threatened to raise the rent or evict my mother—actions that contradicted the terms of our agreement. As the grievance process unfolded, the caregivers' attitudes toward my mother noticeably changed, which was deeply concerning. With support from Hospice of the Valley, we moved my mother to a new facility two weeks later, where she has been much better cared for. Positives: ⦁ Homemade, nutritious food. ⦁ Clean and well-maintained facility. ⦁ Caregivers seemed to genuinely care for the residents. Negatives: ⦁ Caregivers appeared overworked and stretched thin. ⦁ The owner seemed more focused on sales than resident care. ⦁ The facility was unresponsive to constructive feedback. Ultimately, our experience was disappointing, as the home did not provide the level of care we were promised, paid for or expected, leading to concerns of neglect.

Ever since I moved my mom into Biltmore Assisted Living I have breathed a sigh of relief. I have so many positive things to say about this care home. I can actually just come and visit with mom and enjoy each others company as all her showers and ADL’s are taken care of by staff.Thanks to Mike, Tracy, Linda and Junior for all their love and great care taking of my mom, she is so happy and eats well. The attention to detail with the plating of the food is so colorful and thoughtful, as well as tasty, it’s homemade with love. They make coordinating with doctors really seamless. For the most recent holidays they made an Easter basket for my mom with gifts, and for Independence Day they sang songs and dressed up. The property is beautiful looking out to a lush green backyard during meal time, which gives a calming feel. There are also different rooms in the house offering different environments, from calm music to tv shows. Tracy even set my mom up with an Alexa in her room to play Fleetwood Mac. I couldn’t be more happy with my decision. I’m thankful everyday. 🙏

Great home, unlike any other in size and space and grounds. Staff is very caring and the place is spotless. The food is home cooked in an open kitchen area where residents can watch cooking and hang out. My mom enjoyed sitting at the kitchen counter and having her coffee. Linda, a caretaker and chef was a warm and kind woman. Each room has a nice TV. My mom had a very large room with private bathroom and shower and dressers to use if needed, but she liked her own things. I loved visiting, everyone was so welcoming and kind and my mom’s room was beautiful and very comfortable. I’d go over, as well as other family members, to join her for happy hour in her room. She passed away September 2023, very content and peaceful at Biltmore Assisted. We are grateful that her last days were happy ones. One negative is that the activities schedule was never followed. There was supposed to be Bingo every Friday and there wasn’t. There was supposed to be a guest musician, but there wasn’t during the 2 months of my mom’s stay. Very important, read the Contract line by line. Mike, the owner, was very engaging, but he would say one thing and the contract would say another. Do not let anyone rush you. Deposit of one month’s rent is non refundable even if your loved one passes away after one day or 2 months. Resident must live on premises for minimum of 360 days to get any refund. Check contract carefully, assisted living facilities are not regulated by the State of Arizona. The Landlord Tenant Act does not apply. Make sure to have Mike give you a copy of contract right then. I say this because transparency is importantly. Deposit was $6,000. I understand the need for deposits or initial fee, but being upfront is only fair. Best of luck.

Great home, unlike any other in size and space and grounds. Staff is very caring and the place is spotless. The food is home cooked in an open kitchen area where residents can watch cooking and hang out. My mom enjoyed sitting at the kitchen counter and having her coffee. Linda, a caretaker and chef was a warm and kind woman. Each room has a nice TV. My mom had a very large room with private bathroom and shower and dressers to use if needed, but she liked her own things. I loved visiting, everyone was so welcoming and kind and my mom’s room was beautiful and very comfortable. I’d go over, as well as other family members, to join her for happy hour in her room. She passed away September 2023, very content and peaceful at Biltmore Assisted. We are grateful that her last days were happy ones. One negative is that the activities schedule was never followed. There was supposed to be Bingo every Friday and there wasn’t. There was supposed to be a guest musician, but there wasn’t during the 2 months of my mom’s stay. Very important, read the Contract line by line. Mike, the owner, was very engaging, but he would say one thing and the contract would say another. Do not let anyone rush you. Deposit of one month’s rent is non refundable even if your loved one passes away after one day or 2 months. Resident must live on premises for minimum of 360 days to get any refund. Check contract carefully, assisted living facilities are not regulated by the State of Arizona. The Landlord Tenant Act does not apply. Make sure to have Mike give you a copy of contract right then. Don’t wait for copy. ( Read between my lines) Best of luck.