BridgeWater Assisted Living - Deer Valley

BridgeWater Assisted Living at Deer Valley has been such a blessing for our family. From the moment my loved one moved in, the entire team made us feel welcome, supported, and at ease. You can tell right away that the staff truly care, not just about doing their jobs, but about the people who live there. The caregivers are kind, patient, and attentive. They take the time to really get to know each resident and treat them like family. Every time I visit, I’m greeted with smiles and genuine warmth. The community itself is beautiful, clean, and full of life, it doesn’t feel clinical; it feels like home. Knowing my loved one is safe, cared for, and surrounded by people who treat them with dignity and love means everything. I’m so grateful for the compassion and dedication of everyone at BridgeWater Deer Valley. They’ve made such a difference in our lives.

I absolutely love this Bridgewater! Everyone is so friendly and welcoming! Sandra the activities director is great. Her assistants are very helpful and inviting. The activities room is huge and they encourage the residents to join activities with such love and compassion you can tell that they care a lot. I really enjoyed seeing the way this place treats their residents and the effort they put in everyday for them.

Staff is kind. Quiet rooms, good AC, and variety of meals.

Great place! I love coming to visit the people here and joining in the activities! It’s clean and the staff is so friendly!

My 74 year old mother's experience at Bridgewater Assisted Living has been nothing short of a nightmare. Over time, we noticed a decline in the facility's Wellness. Communication with the staff became a constant issue, as they were defensive and hostile when we raised concerns or asked questions. Our mother, who was once happy and content, gradually became more and more annoyed by simple things. She started complaining about the care staff, including not wanting a specific med tech to care for her nor to dispense her meds. The Wellness Director was alerted to this and we were able to highlight instances where policies and procedures were observed being blatantly disregarded. In the last year, our mother experienced several hospitalizations due to severe infections in her lower extremities. These infections went unnoticed and unreported by the staff, causing immense discomfort and hindering her mobility. Mom began experiencing falls, some of which were never reported to us. She also expressed doubts about the consistency and accuracy of her medication administration. We were on site witnessing med techs carelessly administer medication without proper monitoring raised serious concerns about patient safety. Occasionally finding other residents' medications on the floors in the hallways and giving them back to med techs who state “oh man”. In December, my mom suffered a serious fall in her apartment, fracturing her nose and sustaining multiple bruises. She called 911 herself. Emergency services determined that her blood sugar levels were critically low. It was later suggested by the Doctors at the local hospital that the only answer was my mom had been given the wrong medication. She is not diabetic Bridgewater management dismissed our concerns and showed no willingness to address their role in this dangerous incident. business hours. When we escalated the issue to the C-level executives, we were met with resistance, deflection, and combative interactions. Instead of supporting us, Bridgewater was more concerned with avoiding accountability and maintaining their reputation. My mom was in the hospital for a full week. By the end of that week the Doctor cleared our mom to return to her home. The Wellness Director at Bridgewater told the bedside nurse on a Friday afternoon when she called to give a report, ‘that she was not able to return to Bridgewater as they were not able to provide care for her.’ This was news to us as a family as this had NEVER been communicated. Mom remained in the hospital for an additional three days, unwillingly separated from her home, while we worked to find a new facility for her. Bridgewater's apparent "granny dumping" practices were disheartening and further highlighted their lack of compassion and empathy towards their residents' well-being. Finally, we found a new facility for my mother to thrive in. However, Bridgewater's proven negligence caused significant pain and suffering for both my mother and our family. To our dismay, they showed no remorse or willingness to take responsibility for their actions. Management displayed a profound lack of understanding, empathy, and professionalism, while the care staff's inadequate training and communication worsened the situation. The Wellness Director prioritizing her fashion choices over overseeing her staff further exemplified the lack of dedication to resident care and the LIVE WELL philosophy they advertise. I urge future families to thoroughly research and consider all alternatives before placing their loved ones in Bridgewater's care. Do your due diligence, visit at various times, call multiple times, and ensure messages are returned promptly. Bridgewater almost cost us our mother, and their negligent actions should not be taken lightly. To the management and C-Level executives: If you cannot genuinely care for and empathize with the community that counts on you, you have no business running facilities that profess to cater to their needs. Take note, Bridgewater's negligent practices reflect poorly on the Solterra brand.