Carriage House on West Garden Lane

When my mother entered the final stage of her life with advanced dementia, Carriage House was truly a godsend. They were the only facility willing to help with the complexities of her medication adjustments, and from the beginning, they treated her with compassion, dignity, and sincere kindness. The staff consistently told her how much they loved her — something that meant the world to both of us. Her transition to Hospice happened quickly, and the coordination between Carriage House and the hospice team was seamless. In those final days, I stayed by her side for three days and nights. The staff went above and beyond to care not only for my mother but for me as well. Their tenderness, respect, and emotional support helped carry me through the hardest moments of my life. Carriage House felt warm and home-like, never cold or clinical. It gave my mother a sense of comfort and familiarity, even in her confusion. Knowing she was in a place that cared for her so deeply gave me peace in her final moments. I will always be grateful for the love and dignity they showed her, and the grace they extended to me.

Both my parents were in carriage house for a few years. The staff was kind and caring. Management listened to all concerns we had. They worked with us to place my parents from out of state. My parents absolutely loved the carriage house as well as the staff. since this was written ownership has changed so it may not be completely accurate

Please do not put anyone in Carriage House! The care is extremely poor. The place is dirty. There are not adequate supplies. The facility does not have the necessary equipment to care properly for the residents. The TV has no channels. The room was hot and nothing was done to correct this, even upon request. The residents are not given water and ice during the day. My husband was a resident there for four days. He received almost zero care until I signed him up for hospice. One morning I found him with poop all over his hand and under his fingernails, poop down his leg, poop all over his end table and the things on the table, and poop on his bedside commode. I asked for supplies to clean him up but was refused. His brief had been changed, but nothing else was done until around noon when hospice arrived. Hospice cleaned him up. His pain medication was to be given "as needed." Even after I spoke to the person in charge of meds, the pain medication was given to him at regular intervals with no questioning of whether he was in pain. He had no pain and did not need the medication. My husband needed a slide board or a lift because his pelvis was fractured in multiple places. These things were not available, even though I had been assured before his admittance that the facility was equipped to handle his situation. Instead, he was transferred by two women lifting him out of bed. It was very painful for him and was unsafe for his fracture. When he was admitted, he was put in a bed with no pillowcase. The bathroom had poop on the outside and inside of the toilet and urine on the floor around the toilet. It was somewhat cleaned two days later after I asked to have it cleaned. The sheets are so old that the elastic is worn out, and my husband ended up partially on just the mattress. The staff was kind and courteous, but it is clear that the facility is understaffed and the employees overworked. I could report more things, but this is probably enough to paint a clear picture of what Carriage House is like. Please do not put anyone in Carriage House!

Hello to the public & friend, I've been here at Carriage House for 10 day now, the staff is wonderful here, I have my own room & bathroom. It is quite, & the food is good. Can't say enough great things about the management & staff Thank you Charles

In October of 2020 my husband and i moved to Arizona, my mother moved with us. I moved her into Carriage House assisted living facility and at first it was ok and I thought I had made a good decision but I was wrong they don't take good care of the residents at all people sit for hours without nothing to drink they don't offer them snacks they don't give regular showers my mother has not had a shower in 2 weeks she has a Foley catheter and her doctor told the facility that the area around it must be kept clean at all times their not doing that either my mother was given the wrong medication which almost killed her and just recently her catheter got pulled almost completely out while she was being transferred from chair to bed the manager and supervisor knew about it and didn't call me or do anything about it . If you love your relative DO NOT PUT THEM IN CARRIAGE HOUSE!