Copper Heights

STAY AWAY! Considered moving a family member to Copper Heights after first tour, but everything has gone downhill since. Their Nurse, Marketer and Director assured me we would have a room to move to. Medical assessment was completed and she was approved for move-in. There were plenty of rooms to pick from. Met with Misty, (Marketing Director) to see room and sign paperwork. I showed up and Misty turned me away and said to call her in 2 weeks to see if a room would be available. Assuring me that if there wasn’t, we could have the model room. I called back a few days later to confirm a move-in day and Misty assured me that we would have a room to move to on that date. I contacted them AGAIN to see her room and sign documents for move-in, I found out that they, instead, accepted another person who was either a lower level of care and/or private pay. I mentioned to the Director, Gary, that accepting a private pay resident over an ALTCS resident is against the law and he told me that they wouldn’t talk to me anymore and hung up on me. I reached out (twice) to his boss in the corporate office, Cindy, and she has yet to return my call. I requested a copy of my family members approved assessment and they said that even though I am the Power of Attorney, they wouldn’t give me any paperwork. I assume this is to protect themselves from documents being seen that show them breaking numerous assisted living and fair housing laws. Director, Gary, and Marketing Director, Misty, provided empty promises of room availability. After assessing and approving my family member for move-in. Upon touring a second time, on my own, I found the following: Old broken building with holes in the ceiling and molding along floor coming off, creating trip hazards. Marketer said they were “remodeling”. But I never saw anyone fixing anything. And the issues were still there when I returned. The model looked okay, but it is far from what the actual rooms look like. Maintenance repairs to ACTUAL rooms were obvious band aide fixes. Specifically, the patching for a 3 in hole along the base of the toilet looked like masking tape and paint. Tubs desperately needed resurfaced, rooms needed painted from years of mismatch touch-ups and windows needed fixed to open and close properly. Rooms have their own ac/heat, but every room I walked into was humid/warm/hot and smelt of mold and some hallways smelt like urine. Library/Game room was bare, dark and dim lit with disorganized books lying around. Holes in the ceiling, revealed insulation and old leaky pipes above. Dining room looked like a deserted room with no decoration. Had a sad hospital feel. Not enough chairs for the tables that were there. A resident stopped me and mentioned having bedbugs in their room and showed me red cluster bites on their arms and face. There were no caregivers or staff members in sight. There are only 2 Caregivers/MedTech’s on staff for entire facility during the day. And only one on duty at night for over 30 residents who all need some kind of assistance and/or medication. ALTCS members will be overlooked for Private Pay residents. Assisted Living and Fair Housing Regulations are being overlooked and are far from followed. STAY AWAY FROM THIS PLACE! What they Say and what you ACTUALLY GET are vastly different and extremely unsettling.

STAY AWAY! Considered moving a family member to Copper Heights after first tour, but everything has gone downhill since. Their Nurse, Marketer and Director assured me we would have a room to move to. Medical assessment was completed and she was approved for move-in. There were plenty of rooms to pick from. Met with Misty, (Marketing Director) to see room and sign paperwork. I showed up and Misty turned me away and said to call her in 2 weeks to see if a room would be available. Assuring me that if there wasn’t, we could have the model room. I called back a few days later to confirm a move-in day and Misty assured me that we would have a room to move to on that date. I contacted them AGAIN to see her room and sign documents for move-in, I found out that they, instead, accepted another person who was either a lower level of care and/or private pay. I mentioned to the Director, Gary, that accepting a private pay resident over an ALTCS resident is against the law and he told me that they wouldn’t talk to me anymore and hung up on me. I reached out (twice) to his boss in the corporate office, Cindy, and she has yet to return my call. I requested a copy of my family members approved assessment and they said that even though I am the Power of Attorney, they wouldn’t give me any paperwork. I assume this is to protect themselves from documents being seen that show them breaking numerous assisted living and fair housing laws. Director, Gary, and Marketing Director, Misty, provided empty promises of room availability. After assessing and approving my family member for move-in. Upon touring a second time, on my own, I found the following: Old broken building with holes in the ceiling and molding along floor coming off, creating trip hazards. Marketer said they were “remodeling”. But I never saw anyone fixing anything. And the issues were still there when I returned. The model looked okay, but it is far from what the actual rooms look like. Maintenance repairs to ACTUAL rooms were obvious band aide fixes. Specifically, the patching for a 3 in hole along the base of the toilet looked like masking tape and paint. Tubs desperately needed resurfaced, rooms needed painted from years of mismatch touch-ups and windows needed fixed to open and close properly. Rooms have their own ac/heat, but every room I walked into was humid/warm/hot and smelt of mold and some hallways smelt like urine. Library/Game room was bare, dark and dim lit with disorganized books lying around. Holes in the ceiling, revealed insulation and old leaky pipes above. Dining room looked like a deserted room with no decoration. Had a sad hospital feel. Not enough chairs for the tables that were there. A resident stopped me and mentioned having bedbugs in their room and showed me red cluster bites on their arms and face. There were no caregivers or staff members in sight. There are only 2 Caregivers/MedTech’s on staff for entire facility during the day. And only one on duty at night for over 30 residents who all need some kind of assistance and/or medication. ALTCS members will be overlooked for Private Pay residents. Assisted Living and Fair Housing Regulations are being overlooked and are far from followed. STAY AWAY FROM THIS PLACE! What they Say and what you ACTUALLY GET are vastly different and extremely unsettling.