Haven Health Phoenix

I'm really enjoying my stay here, while my broken hip heals up. The staff are all very kind and have been so so helpful in my recovery. I've got to give a shout out to Debbie, who makes me smile every time she has my room in her rounds. The food is pretty good, especially breakfast(I wish I could request it for every meal). I could tell it was going to be a good place to be staying while I heal up, when I saw how happy and high spirited most of the patients were on my first day. All in all it's a really great place. I wish there were more smoke breaks, but it's actually a good thing that there aren't because I'm smoking a whole lot less. A big thanks to everyone here at haven for making my stay so comfortable, and for putting up with me when I've been in a foul mood.

If I could give 0 I would. There's homeless camps everywhere and today 1 of them was actually in the facility. They stopped him on his way out but he shouldn't have been there in the 1st place. It smells disgusting. People are always going in to wrong rooms and disturbing patients. The physical therapy sucks. The pt is always yelling at my mom about her breathing when she's on OXYGEN! The power went on on Saturday night, so her oxygen concentrator stopped. The call lights don't work during a power outage. She tried yelling but without o2 she can't be too loud. The nurse working didn't come check on the patients at all. My mom was without her o2 for 3 hours. She could've died. They told my mom the nurse that night didn't know to come check on the patients. Excuse me? That is just common sense! This place is awful and I want them to transfer her somewhere else. She's just getting worse in this place.

We love Haven. Ted is a genuine man with a huge caring heart. Thank you Ted for always making sure the employees/patients are well taken care of. Thank you for all you do.

Horrible and dangerous facility!! My mother with copd was accepted here with the understanding they could provide for her needs. The first three days her required medication was not provided, as well as the liters of oxygen she needs. We argued with staff for those three days until she got a portable oxygen tank and her medication shes needed to take for years. She was left to suffer. We asked to go to another facility and they neglected to make arrangements. We asked to go home dr stanke said he needed documentation of her struggles to breath, additional reasons we couldnt leave. Needing rehab, physical therapy(none provided for the first six days), finally stating me (caregiver) needed training by them or they could not releases my mother to me. Called outside agencies to force a release. No cpap, no adequate nebulizer, oxygen concentrators only go to 5 liters, horrible processed meat for every meal other food is ok.

My 90-year-old father suffered several strokes and contracted influenza. Doctors gave him 1-2 days to live. I moved him to Haven Health Phoenix for Hospice Care until his passing. I found the staff there to be professional and SO kind and caring to both my father and me. It was a difficult time and they went out of their way to reassure me. The staff responded to my questions and requests quickly and efficiently. He was well cared for and treated with the utmost respect at all times. It was such a comfort to know how well my father was treated in his final days.