Quail Manor Assisted Living

I can not say enough about how appreciative I am of the care and compassion Quail Manor staff and the owner Colleen provided my mom for the past 5 years. I have been an ER nurse for 20+ years and have seen the end results of poor care provided to some care home residents. I never had a complaint with the staff at Quail Manor. My mom was well cared for, never had any breakdown of her skin the entire 5 years, never had covid and the staff truly loved and cared about her. If the staff or Colleen felt something was just “off” about my mom or maybe she did not eat well that day, I would receive a call or text that day. The staff stay awake all night checking on the residents, which is huge. Not all resident care homes have that service, instead they have staff sleeping in the care home. My family found comfort and peace knowing she was well cared for.

I can not say enough about how appreciative I am of the care and compassion Quail Manor staff and the owner Colleen provided my mom for the past 5 years. I have been an ER nurse for 20+ years and have seen the end results of poor care provided to some care home residents. I never had a complaint with the staff at Quail Manor. My mom was well cared for, never had any breakdown of her skin the entire 5 years, never had covid and the staff truly loved and cared about her. If the staff or [name removed] felt something was just “off” about my mom or maybe she did not eat well that day, I would receive a call or text that day. The staff stay awake all night checking on the residents, which is huge. Not all resident care homes have that service, instead they have staff sleeping in the care home. My family found comfort and peace knowing she was well cared for.

Caregivers are very friendly and seem to be very engaged in the welfare of the residents. House is kept very clean and neat. Communication is very good, whenever there is an issue or concern about the resident. Move-in process was very easy, rooms for the most part are furnished with the basics that can be supplemented by the family of the resident. Food looks to be a good quality and variety. House could do a better job at furnishing a regular menu that is current for the week. The owner [name removed] is very caring and knowledgeable about care for the residents and their wellbeing. House may want to consider hiring an LPN on staff during the week. Caregivers are very limited on what they can do or recommendations on immediate care when necessary. House has very little planned activities for the residents. It is up to each resident to entertain themselves for the most part. I would recommend this house to others if they are looking for a quiet low key place to live where they will be well looked after. However, if they are looking for a location with an active organized activities plan to keep residents entertained and engaged, the home does not provide this.