The Center at Val Vista

I am a nurse and a Director of a surgery center. My mother has been at the Center at Val Vista for 6 weeks post hospital stay for kidney stones, she was wheezing when we got there and I brought it up multiple times and they didn't even listen to her lungs until I requested a chest x-ray and they found she had pneumonia and a collapsed lung, they never gave her an incentive spirometer, so I brought one in myself to help her recover. She has been in physical therapy there every week day and still has not progressed over 2 steps, is bed bound 2 person max assist with hoyer lift and the CNA didn't read her chart and got her up in the shower by herself to stand and she fell (surprise) whole leg bruised knee swollen, again, I had to insist on x-ray. I was in changing her diaper one day and all I had to do is lift her one side to get the tabs out and the doctor walked in (Dr Veege I think, Asian descent) and I asked if he could help turn her towards me so I could finish getting the tabs out and he said "no" I asked why since she only weighs about 100 pounds, and he said " I can get an aide for you" Yesterday, they put her in a wheelchair and left her there, I get a call at work that the wound care nurse came in and there was blood on the floor from her foot from trying to put it on the foot pads and now she has her heal open and they will have to do wound care on that. She cannot feed herself and the chart has written bite size food and I also circle it everyday and they bring a full chicken breast not cut up and leave it in from of her for 4 hours from lunch and then document that she's not eating. I reminded the CNA Amanda that and the next day she did the same thing. She eats when I cut up her food but she cannot do that for herself and they are aware. We are moving her to another facility and I am filing a formal complaint with the State. Don't take your loved ones here.

Highly recommend!! Great staff took great care of my dad !

Great rehab for my 87 yr old mother. Much better than Santé of Chandler.

Very slow service, not concerned about patient health, too quick to put catheter in, food is delivered cold. Some people are good but most are not.

We’ve had to have my mother admitted for in patient therapy several times and this was one of the places she’s done to several times in the last year. Staff is very nice here, from the front desk to the nurses and physical therapy. It’s very quiet which is nice for the patients. They also have some limited activities for the patients and they also bring someone in to do haircuts and manicures which my mom enjoyed. These of course are added costs out of pocket. The only thing we don’t love is that all meals are served in their rooms as they don’t have a central cafeteria or room to share meal times with other patients. Outside of that, we are very pleased of the care she receives when she goes here and of the staff. I do also like that it’s not that “hospital like” feel to it like she had when she went to Banner in East Mesa off the 60 and same for Dignity In Patient Rehab off Chandler Blvd between Dobson and Alma School. Would definitely recommend it.