Brookdale Camino del Sol

We are currently in the process of moving my mom to Brookdale Camino del Sol, and I wanted to take a moment to recognize the team for how they have handled the entire process so far. From our first conversation, Angelic, the Sales Manager, has been incredibly responsive, transparent and willing to work with our family to find a solution that made sense for my mom and my dad. There was never a feeling of being pressured into making a decision. She listened to our concerns, answered our questions and worked hard to make the transition possible for our family. Rochelle, LPN, conducted my mom’s assessment and took the time to really understand her current needs rather than making assumptions. My mom requires a significant level of assistance, and it was extremely important to us to know that everyone understood exactly what would be required before we made a decision. Rochelle made us feel comfortable that we were having an honest conversation about what Brookdale could provide. I also had the opportunity to meet Sylvia, the Executive Director. I was impressed by how involved and accessible she was throughout the process. Having the Executive Director personally engaged gave us additional confidence that communication and resident care are taken seriously at this community. Moving a parent into memory care—or moving them from one community to another—is not an easy decision for any family. What I have appreciated most about Sylvia, Rochelle and Angelic is that they have treated this as more than simply filling an available room. They have treated my mom as a person and our family with compassion and respect. My mom will be moving into Brookdale shortly, so our experience as a resident is just beginning. But based on everything we have experienced during the assessment and admission process, we feel very good about the decision we’ve made and are looking forward to having her become part of the Brookdale Camino del Sol community.