Brookdale Central Chandler

Our loved one(wife and mom) was placed in their memory care 2020-2021. We wrote a letter about our experience and sent it to corporate. We emailed as well, to multiple addresses. We never received any type of acknowledgement. The lack of any acknowledgement was grossly unprofessional, on top of the sub par memory care experience. It did evoke a feeling of a facility who does not care. In short, our loved one was kicked out as a behavioral problem, during covid. They kept treating a NON EXISTENT UTI, thinking that caused her behavior issues. When the behavior didn't correct, they were done with her. She spent time in a psych facility, deemed a non behavior problem...before a new place would take her. Within 5 minutes at the new place, the nurse realized she has a mouth problem. Sure enough she had an infection which went into her jaw. The UTI antibiotics, Brookdale kept pumping into her, don't work on THAT kind of infection. She never recovered fully recovered. Her last 4 months of life were miserable. I suggested to them to be cognizant, that not all women with Alzheimer’s have UTI's if they have behavioral issues. I suggested they look for other sources of infection. We have them in nursing care for valid reasons and staff needs to do better. Period. ::crickets:: Well, our letter totally fell upon deaf ears. Perhaps their legal team advised them not to respond to me. If so, that was a poor choice. I waited to post a review, as not to do it from a place of emotion. I post now, because I believe families need to know about our experience.

Lisa at Brookdale Central Chandler location has been phenomenal from start to finish with my mother she welcomed us with open arms right from beginning would recommend this place to anyone. Lisa thank you so very much for being who you are a wonderful beautiful soul. Really appreciate everything you’ve done for my mom melody you definitely go out of your way thank you again God bless.

This place USED to be good but now it’s pretty bad. I have a family member in this facility, the staff used to be good but now it’s full of rude employees, there’s only a select few who are actually there to help people and are kind. They enable their horrible/rude staff that they’ve gotten multiple complaints from multiple people. They don’t care about their residents being mistreated. The food is HORRIBLE! & they give them only a tiny bit. Residents have to beg for showers because they won’t do it like they claim. The halls smell AWFUL!!! Smells so horribly like pee it’s a shame because the people who stay there have to live in that and smell it constantly. If they press their call button it takes an hour for them to come.. I have seen residents left in the dining room while no workers were around to take them back to their rooms. we were told there would always be a nurse on duty but I NEVER see a nurse. I often come during the evening and have almost NEVER seen a nurse there.

This place USED to be good but now it’s pretty bad. I have a family member in this facility, the staff used to be awesome but now it’s full of rude employees, there’s only a select few who are actually there to help people and are kind. There’s a caregiver/med tech named Lillian who is absolutely awful to everyone. Lillian is super rude to the residents, handles them roughly etc. I can’t believe she’s still there. The food is HORRIBLE! I’ll include a picture of what I saw them serve to these people. The halls smell AWFUL!!! Smells so horribly like pee it’s a shame because the people who stay there have to live in that and smell it constantly. If they press their call button it takes an hour for them to come.. I have seen residents left in the dining room while no workers were around to take them back to their rooms. we were told there would always be a nurse on duty but I NEVER see a nurse. I often come during the evening and have almost NEVER seen a nurse there. I will say the front desk ladies are very sweet but a lot of the staff is not there for the right reasons and you can tell by how they treat these people. I’m disgusted by how this facility has changed so much and for the worst.

I currently have my parents in this facility in Chandler. Brookdale on 1919 west Carla vista. A few of the techs and caregivers are terrible. Especially a med tech named LILLIAN. She is HORRIBLE and should not be working in this line of employment. She is not friendly. She looks like she is constantly miserable and is always standing around on her cell phone. She’s not nice at all. They used to have great staff but seems the workers have high turnover rate. There is a few good ones you can tell actually like their job. Others, like LILLIAN, do not. They never want to help like they are supposed to. Call buttons are pushed for hours and no one comes. The food used to be good but it is horrible now. They don’t feed them enough food and give sandwiches at almost every meal. Some looks like things people in prison would have. Give them one small scoop of a side and sandwich. Its absurd. I have seen some roaches and was told before admitting my family that there would people to help clean their rooms and laundry etc. NO ONE helps clean the rooms but they do offer laundry service every week I think. There’s more I can say but won’t make this review to long. I am in the process of looking for another facility. The front office staff is amazing on the plus side and the director of the facility.