Catalina Post Acute and Rehabiliation

My brother has been at Catalina Post Acute and Rehabilitation. The staff was friendly, I don't think they did their job, but they were nice. He was there for more than 10 days. They kept him there however long his insurance allowed him to be there, and then they released him. I don't believe he ever got a shower that whole time or any type of bathing. They didn't change his bedding, even though they told me that they did, but I could still see urine on it. It was just disgusting. The meals were the least of our problems there, the food was acceptable. His room wasn't the cleanest. My brother wasn't getting any type of treatment, even though they were telling me he was, and his roommate vouched for that.

My very dear, very elderly husband was at Catalina for five weeks before he died. Not a fancy place, but I was deeply impressed with the care and attention he received, the respect, and the professional attention. All the staff were exceptionally polite as well as skilled and conscientious. He was wheeled to the therapy room and helped to work on some of the machines, which encouraged him to eat well and try to grow stronger. . .I asked to speak to the cook one day, as the food was surprisingly good. It certainly helped him that our dog could visit. Thank you, Catalina, I hold you in my heart with gratitude.

Please do NOT take your loved one there! My cousin was there and would be left sitting in the hallway in a wheelchair for over 2 hours after therapy, in his fecal matter, in so much pain from the wheelchair he would sit in! He would use the call button for the nurse when he couldn't stand the pain he was in and they wouldn't respond for over 2 hours. No bath, not even a sponge bath. This place is horrible. I would try for hours to contact someone but they never answer their phone!

Terrible. The case worker here does not know her job or responsibilities. My sister requested many times to keep me informed of her health and progress and the case worker refused, without a valid reason. She even failed to show up to meet with us twice. The Administrator is an expert at passing the buck. You won't get any help from him either. The front doors are just left open most of the time and anyone from the street could just walk into the facility. The reception desk is usually unoccupied. Some of the hallways smell of urine. They tell you all the rooms have windows, but they dont tell you that all the beds by the windows are taken and your loved one will be put in a small space between two cutains. This place is disorganized and dysfunctional. Terrible.

By far the worst place to send love ones for care. The amount of neglect my grandmother received from this facility is unreal. Majority of the techs/nurses made her feel like she was a burden and made her feel very uncomfortable. One of the nights there my grandmother had a small accident and the night tech told her she wasn’t going to change her since “ it’s always one thing after other.” They left her like that for 6+ hours which caused her to get bed sores/rash. It’s pretty heart breaking that my grandmother had to call crying to the family saying how uncomfortable she was there. When she had to go back to UMC for a evaluation one of the Drs even noticed how much worse she got since being moved into there. Also they made documentation on how poorly her wound was being taken care of. This rehab needs a serious evaluation!