Desert Highlands Care Center

Horrible care of elderly @ Desert Highlands. Administration doesn't care about the patients, just the money they pay. Don't leave your loved ones there! The night shift is the worst!

One star laundry-they lost 4 out of 5 items I sent even though I had put my name and room number in all items. A lady from the laundry came a few days later and threw two pairs of blue pants in my closet that weren’t mine. Food 3 star- one night they only sent a package of mini Oreo cookies which they said I ordered-lies I’m borderline diabetic and avoid processed sweets. CNAs work hard but on several nights one of them had to cover 15-19 patients. Nurses were adequate but some nights didn’t get my night meds until 10:30 pm. Physical/Occupational therapists were good-would give them 4 stars. Several times I called their number from internet information to ask to see administer re several problems and she was responsive to my concerns. Like most rehab places in Mohave County, if you want decent service you had better be able to advocate for yourself or have someone who can advocate for you.

My wife was in this place for about 3 weeks they lost her clothes and they lost her medicine that i took in so they could see what she was taking. The nurse's were good but the people that make sure they had clean beds and clean clothes on were not even close to being any good at all. They said that my wife clothes were messed in so they put them in the trash that is a 100% lie she never even put them on because they keep her in diapers because she couldn't go to the bathroom I just got them for her at Walmart and her shirt was never even worn i had just gotten her clothes from Walmart and how could she have messed in her shirt someone wanted them because they were new and did not think anyone would miss them. All I have gotten is the run around I am going to report them to who ever I can. I tried calling the main person in charge and the voice mail was always full. This place needs to be looked in to about some of their practices. They could have replaced my wife stuff but no one ever offered. I hope people really pay attention to this place if they let their love ones go. I am going to call the state representative and anyone else i can talk to about desert highlands. I will make sure I let everyone in Kingman Arizona know how they operate. This is not over by any means I am retired and I have nothing but time. Kenneth linens

The staff here are so ridiculously rude , they lack care and respect DONT RECOMMEND nor is the place clean what so ever .

The workers were good people Their managers don't follow up with the patient Many disproportionate CNA staff to patients and this is short term Care It would be too hard to describe the lack of care but I have been to a few rehabilitation places and there were always that one or two that ruin it As a Resident Care Coordinator you are supposed to be informing and following up with the Residents not have a dismissive attitude When you do the staff becomes overwhelmed and more reluctant