Heritage Court Post Acute of Scottsdale

If no stars was an option I’d leave that, if you care about your loved ones DO NOT SEND THEM HERE. Day shift seems to be pretty decent but night shift is a whole another story…my mother will be sitting in her own waste for 4+ hours as she calls for assistance and being told to “hold on” because they are busy with other tasks (I’m sure there’s more than one person working at night) as she can hear them laughing in the hall. By the time I get there in the morning she’s cleaned up so obviously night shift is not doing their job. Get better staff for night shift Heritage court this is extremely unacceptable

My sister is currently at Scottsdale Heritage Court. The first time I went there, the bathroom had backed up someplace and it was smelling bad. After a day or two, that was resolved. It still smells occasionally, but I know they have a lot of people there staying with them. Some of the staff there are good, some are bad. They had one that was helping to take care of my sister a lot. Her name was Mo and she was excellent. Mo did her best to try to keep her up and going. There are others that I was not impressed with at all. A lot of people were talking to each other and not visiting the people they were supposed to be taking care of. They had some bingo going on and some other games that they would play. My sister wasn't up to that. The last couple of weeks before she went back into the hospital, she had been getting both PT and OT to help her stand up. So, that was helping, and that was part of the reason why we stayed with them was that they were getting some accomplishment there with her and thinking, "Okay, we'll move her out when it works out better.", but then all of a sudden, they dropped several balls. They ended up rushing her back over to the hospital, thinking that she may have had a mini-stroke, but she did not have a stroke. It was another UTI and that would've been the third UTI that she'd had since the middle of February when she went into the hospital initially. They need to pay more attention to the people that they're taking care of. Spend less time sitting in and talking. If possible, minimize the number of two people per room because it interferes with their sleep, their habits, and everything.

Two nights ago was truly one of the worst nights of my whole life. My 85 year old mother fell last week and broke her pelvis and arm. She was transferred to Heritage Count of Scottsdale for rehab after a successful week in the hospital. After not being given her pain medicine for four EXTRA hours even though we specifically confirmed they would at the right time, she called me sobbing at 2:00 am in desperate pain, unable to move, soaked in urine, unable to get up or adjust herself to relieve her pain. The woman who has a higher pain tolerance than anyone i know having RA since age 25 could not move, could get no help, still hadn’t even had her slippers which hurt her feet taken off, at 2 am. When I contacted the front desk the nurse blamed her. “She didn’t ask for it. She needs to if she wants it” The order was for the med to be given every six hours, that would have been at 10:30. It was 2 am. My mom has serious dementia and can’t remember five minutes ago. Thats not her job. She is there to receive care. We had told them to give it to her and asked for her and they agreed. Then two hours later, after i called again, the same nurse came in and shamed my mom ((after creating her pain by not giving her her meds), for having it and denied her any help as she struggled to move. I was on the phone with her, the nurse did not know. I was on the phone for almost two hours. I heard it all. He told her there were other people with needs, implied she’s was selfish and that she needed to be more patient. He didn’t know I was listening, He said he’d be back in a minute. 30 minutes later still nothing, agonizing pain. I called repeatedly. He then blamed me. He said he could help if I didn’t keep calling. It’s had been hours at this point. I had called three times. And only because he had not helped. She started having chest pain, i screamed she needed immediate help, he said in my opinion sarcastically “you want me to call the ambulance?” Yes I said, i want her out of there. He said “ good I’m happy to have her go”. Never ever ever ever send a loved one there. Ever. My mother did not deserve that treatment, they had to give her fentynal her pain was so bad by the time they got her to the hospital. Never ever let a loved one go there.