Lone Mountain Memory Care

RED FLAG - I want to share my experience with Lone Mountain Memory Care so other families can make an informed decision. Our mother had fallen and fractured her pelvis. After a hospital and physical therapy stay, we knew she needed around-the-clock care. This was also the assessment of the Lone Mountain when they met with our mom and the physical therapy team prior to her move in. After visiting multiple facilities in the Scottsdale and Phoenix area, we chose Lone Mountain Memory Care based on their reputation and promises of quality care. Sadly, our mother was there for only eight days before we had to take her back to the hospital. She fell multiple times while in the care of Lone Mountain Memory Care. During these eight days, we had to make multiple trips and phone calls to the team to follow-up and make check-in calls which were promised. With these additional falls and not getting the early medical help she required led to her passing. They did not have the staff to follow proper procedures and contact the appropriate medical professionals in a timely manner. Lone Mountain Memory Care could not fulfill their care commitment and proper follow-through with medical escalation procedures. We met with the Director, and we outlined the situation and requested our deposit back of $5,000 for her eight-day stay. We would complete the month’s rent and were given good assurances our deposit would be returned. After many phone calls to the facility, some 30 days later, we were informed we would not receive a return of the deposit. In short, we strongly urge families to thoroughly research and carefully consider all options before placing a loved one in this facility. They will over promise and underdeliver.

I want to share my experience with Lone Mountain Memory Care so other families can make an informed decision. Our mother fell and fractured her pelvis in four places. We knew she needed around-the-clock care, so after visiting multiple facilities, we chose Lone Mountain Memory Care based on their reputation and promises of quality care. Sadly, our mother was there for only eight days before we had to take her back to the hospital. She fell twice while at the facility during her 8 days stay. While I do not blame Lone Mountain for her falls, I do hold them responsible for the lack of proper follow-through and medical escalation. She left their care with more than twice the number of fractures she had upon arrival, and it was the blunt force trauma to her torso — sustained while in their care — that ultimately led to her death. Had Lone Mountain followed proper procedures and contacted appropriate medical professionals sooner, she could have been spared days of unnecessary pain, and there is a real possibility she might still be with us. We trusted them to care for our mother because we are not medical professionals. In the end, I was the one who intervened and took her to the hospital — and she never came back. To make matters worse, Lone Mountain charged over $11,000 for her eight-day stay and is refusing to return our $5,000 deposit. I strongly urge families to thoroughly research and carefully consider all options before placing a loved one in this facility.

We researched many facilities when my Nanny needed more care. Lone Mountain offered tours that suggested great care, memory care stimulation and field trips or on site entertainment. Wow … we could not have been more disappointed after Nanny moved in. The poor management reflected inadequate care giving, dismal communication and the “activities” consisted of sitting in chairs on the patio, while staff looked at their phones. The promised field trips were only offered to 10 of 40 residents, the care was only good if you were fortunate to have family assisting daily or you lucked out to get a few of the caregivers who cared. Needless to say the promises of care and stimulation were non existent, once we checked her in. And yes we attempted to communicate with the Director, but once we wrote a check, she would not respond …SO thankful we found a much better, cleaner and kinder facility to move Nanny to.