Overture Kierland

Overpriced for the quality of apt. space and finishes. This company has a "F" rating with BBB for a reason. Monthly statements are padding with extra charges even though the rental rates are calculated - reference the "Seven Dimensions of Wellness" included in the monthly rate. NO reasonable concessions for reduction in rent even though Greystar has not delivered on the "Seven Dimensions of Wellness" for the past 5 months and is pocketing the profits! Staff does not maintain preventive maintenance or cleanliness expected for "resort style living". Activities pre-Covid-19 shut down hosted by Greystar site staff were not well hosted and offered meager offerings of cheap food and beverages. Leasing staff sit around but don't do much cleaning. Chaise lounges and surfaces are always filthy, palm trees and plantings barely alive. Leasing staff are not to be trusted - if you want to renew your lease you have to hound the staff for renewal details and they offer incentives (awful and NOT competitive for the market and building that is barely 60% full)) and apt. transfer deals then rescind the offer and you are stuck because it's too late to give 60 day notice to move elsewhere. Median age of residents is 85 and many with psychotic, frail health or wandering about lost and cannot find their apts. Emergency after hours service line is often not answered. Not a Secure or Safe place for you or your loved one. Greystar promised activities and outdoor games (land and water) but fail to follow through. Most active 55+ are so unhappy and planning to move out unless Greystar leadership corrects the issues. Leasing staff will tell you what you want to hear but be VERY wary as they omit the truth and embellish on what little they deliver.