Park Senior Villas - Houghton

I love it. The community has changed but still happy where I am. All is good or was when [name removed] was there he has been gone for almost 2 years all I know. My husband had wonderful care.

141 citations from Arizona department of health for the company. Any of the Park Senior villas are missing fingerprint cards, and CPR certifications. Owner and upper management do not care about elderly. Only money.

Dispensed medication incorrectly and inconsistently, never cleaned room or bathroom with fecal matter on toilet and dirty sink basin for 5 days, lost clothes and towels after”laundering” , Meals were not what was on ‘menu”. Never changed bed linens in 24days….I had to do that and had to request shower for my relative because caregiver said it “wasn’t her day to shower”. Caregivers came into room and “ teased my relative” ( a memory care resident) about her not knowing their names and making up names for themselves, staff would bring in their young children and sit on sofa on their phones, when I finally removed relative I discovered open sore on leg with drainage. Staff never addressed or acknowledged this. Absolutely abhorrent “care”.

Things started out terribly here for my dad. They just don't have enough staff to properly care for the residents. When I moved dad in, he was mobile and able to take care of his own basic care and hygiene needs himself. Within 2 months, he had declined significantly. He'd become bed ridden/wheelchair bound and was dehydrated, which led to health issues. I'm scared to think about what could have happened if I had not been there and been his advocate. It's a very small community and I, along with a couple of other families, really had to push and fight to get changes to start happening. But finally, they are. Dad is doing much better now. The food has improved. I will say, the house staff is very good. However, I would not recommend them to others. If I would have been able to move dad, I would have. I'm just glad things are starting to get better. It's so important to stay active in your loved one's care to make change and make sure things are happening the way you think they are and should be.

There is no complaints about the food. They have a lot of activites, which looks pretty goo. They have movies, wheel of fortune, arts, crafts, and exercising. It was the best value for the money. We picked this community because, I like the individual villas, which has up to 9 to 10 people, so it's a smaller community. I like the set-up. It's much quieter. Check it out. I would highly recommend.