Sunview Health and Rehabilitation Center

Rooms are interactive, I listened all night to the room across the halls tv. No interaction with staff. Staff appears to run the facility, I have watched them walk past a room looking for help NUMEROUS times and never stopping. Excuses are they have others to tend to, but I find no excuse to let someone sit in their own dirt while the staff took care of trays. Three hours tonight waiting for response to a pain pill with NO personal response from the nurse Rhonda. Lots of excuses, patients left on floor due to lack of alert response, and I know because I alerted the staff when the patient became restless in hopes of getting help for her. Because she has a diaper, she was told just sit there and they would get it later. Therapy staff seem to be better, but directionless, I’m still waiting for the respiratory part of my treatment. Apparently it’s pretty obvious I’m extremely frustrated and disappointed with the level of health care from here. Dr Wexler is the only doctor I’ve met here, and he actually exudes caring toward me and the other patients. Two weeks here and I have almost a total lack of expectations regarding the level of care. I could rant on for a very long time about how the staff runs the facility, it’s no surprise the employees give it a high rating, they expect the patients to do it all. I don’t mean to hit everyone with the same brush, there are some nurses who try to do it ‘right’ but the overall lack of nursing care here appalls me.

My father came for therapy at a very cognitive level and left at the other end of the spectrum. His initial evaluation level was 4 the highest rating given and 1 month later he is discharged at a level 2. The care is horrible, no one comes for the call light. Luckily I am here daily after work and can do everything for my dad. No one follows up or returns phone calls not even the doctor. In my father's now non-cognitive state they would drop off food and leave, pick it up later and tell me he did not eat. They were not able to see he needed help after all this all started under their "non"care. After requesting they help him eat I did not see them offer to help. Once again drop off the food and leave. I was told they showered him but forgot to fill out the paperwork. You could clearly tell he was not showered. They will leave the patients in bed 24 hours a day. They force patients to use diapers even if they are able to use the bathroom. The biggest thing I learned here was they use the excuse of patients have rights and if a patient says no they can not force them do anything. This includes eating and drinking. This is their excuse for getting out work. I hear them say how under staffed they are but I hear their party at the nurses station daily. One girl doing her nails and another guy acting and yelling like he's a dinosaur. One patient was in a wheelchair at the nurses station with 5 nurse there and the guy in the wheelchair fell out of the wheelchair and had to be taken to the hospital. I saw one cna watch the whole thing and once the guy was on the floor blooding she looked away. I have never seen so many people taken out of a skilled nursing facility by ambulance. Do not take your worst enemy here let alone your loved ones. There is no question this is a for profit place and not for their moral obligation of providing care to patients.