Via Elegante Assisted Living Tucson Mountains

I want to take a moment to thank the amazing caregivers at Via Elegante Tucson Mountains for all the love and care provided to my beautiful mother while in their care. We are fortunate enough to have her back in our home healthy and happy. To all the professional and compassionate members of the front office staff, health and wellness, administrative, logistics, and kitchen, a big and heartfelt thank you! A special salute to the life enhancement director Ms. Shelby Trozzi for all the fun activities provided. You all will always have a special place in our hearts.

Via Elegante is the best of the best. I was told this when I was searching for a place for my mother, and I still hear this. My mother has gone from almost dying from poor care in another facility to thriving at Via Elegante. The administrator Ira Branson along with every staff person have always treated my mother with care, respect and with concern for her well being. My mother used to take my hand and beg me not to leave her when she was not at Via Elegante. Now when I visit and tell her I need to leave , she says: “ Okay.” She is happy, content and extremely well taken care of. It is difficult putting a family member in a facility even when the care needed is more than one can provide. With my mother at Via Elegante Tucson Mountain, I have a peace and comfort I did not have at other facilities where my mother was and before her my father. I know many of the family members of residents. . All of them have expressed how they too think Via Elegante is the best of the best. Special appreciation to the caregivers who have the hardest of jobs and who do them with grace, competence and humor. They are amazing.

I can't say enough about the wonderful experience my Dad had while at Via Elegante Vineyard. He was warmly welcomed upon admission which made the process so much easier for our family. The Via Elegante staff is professional and so compassionate with the residents. I observed the care provided to other residents as well, and working in the healthcare area I am very critical about facility operations and how administration as well as the individuals in the caregiving positions interact with their clientele. The communication from the facility staff to family could not be better. We received routine updates on our Dad and how he was adjusting, as well as clinical updates from the nursing staff. Ira and Zach addressed all the questions we had during our decision process. They continued to ensure we were getting what we needed from staff. Vanessa, Jenny, Karen and others provided updates to us in a timely manner. And most importantly, our Dad loved his experience there and was very complimentary about the staff as well as the food! He gained 5 lbs. the first week he was there! He is a fussy Norwegian, so this was so unexpected for us to hear no complaints from him about his meals. I heartily recommend the Via Elegante Assisted Living facility(ies). Although we moved Dad to the midwest to be closer to family, he wants to go back to Tucson and Via Elegante again in the Winter. He's 96 years young, and the experience at Via Elegante Vineyard has certainly contributed to his continued zest for life and made him a happy individual through his aging process. We offer so many thanks to the knowledgeable and professional staff at Via Elegante and heartily recommend this facility to anyone wanting a compassionate, professional and safe place for their loved one. Pam McKeown and Paul Wallien

There are not enough words to convey the gratitude I feel for all of the staff at Via Eleganté. My parents have been residents there for almost 2 years. From the moment we arrive the staff made us feel welcome and went above and beyond to help my parents transition into assisted living. When I was having trouble getting the furniture company to deliver a mattress during business hours. The maintenance staff volunteered and actually went to the furniture company warehouse and picked up the mattress for us. It was such a relief and so helpful at what was a very stressful time for our family. This is just one example of the kind and compassionate care that all of the Staff at Via Eleganté show to their residence & their families. I work in healthcare and from the moment I arrived at Via Elegante knew that this place was special. The staff here have a real passion for what they do & it shows.

"I cannot express enough gratitude for the outstanding care provided by the Via Eleganté, Tucson Mountains, Assisted Living team. Over the past two years, they have lovingly cared for both of my parents, supporting them through every challenge with unwavering compassion. I feel immensely fortunate to have these wonderful individuals in our family's life. Without them, I honestly don't know how we would manage. Being a caregiver in assisted living requires a remarkable type of humanity, as it demands both physical and emotional strength. Via Eleganté is blessed with such extraordinary individuals. I'm writing this review not only to commend the Via Eleganté team but also to provide context and counteract a negative review. That review was left by an estranged family member consumed by anger, directing it towards the team instead of addressing the familial issues. It's important to note that the negative portrayal in the review is entirely unfounded. Once again, thank you to the Via Eleganté team for their invaluable assistance."