Aspire Transitional Care

This facility does not answer the phone. If they were needed at an emergency how do you contact. Not good. The call just request a voice message. WHY?

My experience was great. Everyone at the aspire were wonderful. I would highly recommend the aspire

Staff was efficient kind well organized teamwork my stay was from January 9 thru Feb 1st 2025

Our 84 year old father took a fall in early November 2024. He was hospitalized for 5 days with low oxygen and a-fib. He was then prescribed with 2 weeks of rehab/physical therapy. We chose Aspire Traditional Care in Flagstaff due to a local physical therapist's recommendations and the positive reviews on Google. On day one, the check in process was pretty much what I expected: paperwork, Q&A on health background, taking current vitals, medication review, and meeting some of the staff. He had a private room with his own bathroom, DIRECTV with a wall-mounted TV, in-room thermostat, closet, adjustable bed, 2 chairs, desk with drawers, window with a decent view, phone, and 3 meals per day delivered to his room. The physical therapy room was pretty good size and had a large range of equipment. Brian, Aspire's Nurse Practitioner, was very personable and seemed to give a damn about my dad's condition, and wanted to provide the best care for my father, who was tired and weak since taking the fall. Brian was approachable and informative during my dad's entire stay. Maggie Brinkley (I forget her title, but she is like the coordinator/administrator for Aspire) was extremely helpful with multiple aspects of what we needed to do and with what she needed from us. My father was diagnosed with early stage dementia in the Summer of 2024, but his condition was a slow roll and he was still living independently in his own home. His fall in early November changed that. He is now in rapid cognitive decline and can no longer live alone without constant supervision and care. Maggie set up 4 appointments for us with 4 memory care facilities in Flagstaff. We visited all 4 facilities on November 19, and we chose one of them later that evening. Maggie was more than helpful through every aspect of my dad's 18-day stay at Aspire, as well as coordinating with the memory care facility we chose. Aspire provided the transportation for my father to the memory care facility. All of the nurses, CNA's, and other staff at Aspire were very nice and professional. I would recommend Aspire to anyone of any age who needs physical therapy and any of the other services they provide. --REB

I have no idea why Aspire’s rating is so low. They are absolutely fabulous and I give them so much credit in my grandma’s recovery. When my 92 year old grandma fell and broke her hip and hand, I checked online reviews to decide on a skilled nursing facility. I saw that the Haven of Camp Verde was rated the most highly, so I almost took her there, until I visited it first. I’m so glad I decided to go with Aspire instead. Aspire is a newer construction, the rooms are comfortable, and from the beginning, the staff really impressed me. Shannon was so responsive in coordinating her transition to Aspire, and came herself to move grandma from Verde Valley Hospital to Aspire. The nursing staff is awesome, and they were so attentive in regularly checking in on grandma, making sure she had all her needs met, monitoring any medical issues that came up. Sydney, Preston, and Abbey are rockstar nurses and always chatted with grandma and gave her words of encouragement as well as looking after her medical needs. Bryan, the supervising NP, kept a close eye on grandma and would give me regular updates on her condition. The PT and OT staff were also fantastic, Beau is fantastic at finding the perfect PT for grandma to work around her injuries, grandma loves Kyla and Laura, and Allison is an awesome OT! Overall the full time OT and PT staff are great at pushing grandma to get her back to baseline while also respecting the limitations of her injuries and age. Honestly the most difficult part of this whole experience was dealing with grandma’s health insurance who kept trying to discharge her prematurely, and fighting to keep her covered while she got the care she needed. In this, Maggie Brinkley was an absolute rockstar. She is the director of social services there, and is the one who advocates on behalf of patients. She was so helpful in answering all my questions, providing supporting documentation, following up with the insurance and appeal process and keeping me updated, an taking up the fight like she was fighting for her own family. I will always be forever grateful to her, without her help grandma would not have had the time she needed to progress to the level she is now. Keith Dorris, the executive director, was very helpful and advocated for grandma as well. Her doctor there, Dr. Balouch, wrote a letter strongly urging the medical need for grandma to remain at Aspire, and Bryan, the NP, took the time to write a letter stating the same, which helped us to win our appeal with her insurance. We had one negative experience with a temp OT, but that was an anomaly. The regular staff consistently demonstrate genuine care and dedication. If you’re looking for somewhere to send your loved one, send them to Aspire.