Mountain View Manor

My father was there here for 3 weeks after his visit in the hospital - this was a horrible stay. Mountain View manor has some of the worst staff me and my husband have ever been around. Everyday i went in to visit with my father he would be soaked in his own urine with his help light on for hours. When speaking to staff about this (BECCA Social services) we received the most unprofessional, nasty attitude from this woman. Avoid her if you can. I was informed she’s not even a social worker, a former CNA that had been working there prior to. The way the staff even talks about her shows she’s horrible with everyone in that building. No knowledge of her position I’ve already reported it to the board of nursing. If you have a loved one who is forced to go here, check on them daily. Avoid social services your best bet is to talk to REBECCA the director of nursing if you can catch her or if she has time for you that day.

Can't imagine why anyone could rate the Manor anything but the 5 star I posted. Protocol for getting prescriptions may need some change.

My husband needed some assisted nursing and physical therapy - one day his foley (tube that runs from the bladder to a bag. *Bag according to Mayo Clinic should be emptied four times a day with output measured) wasn't changed and ran all over the floor. Getting a clean up was like pulling teeth. In addition, he was put on a special high protein diet when released from the hospital in Phoenix. Never, on any level of care, including his specific diet, were his drs orders followed, never! Some of the staff are beautiful, helpful people who try hard, but when we spoke to the social worker (actually asked for her help and guidance) she behaved very unprofessionally and refused to lift a finger to help us move my husband to a more appropriate place. In fact, she was really, really nasty. Avoid this woman at all costs. I don't know if Mountain View Manor is understaffed, but this institution looked like a place where the poor house their aged and infirmed. Very sad and worn out facility. Finally, when we actually packed up and left, we requested all documents that had been created during my husband's stay (personal information, care logs - what was done when, X-rays or MRI, Dr.s notes on progress, discharge papers). We were refused copies of any documentation, which quite frankly, is against the law and HIPPA regulations.

I have nothing but good positive things to say about this facility. When I was in there the staff was courteous and considerate of course you’re going to see bad reviews anywhere you go somebody can have 10 good experiences and one bad. They’re only going to speak about the one bad. I have seen in other instances people getting upset because they don’t get what they want example not getting a painkiller or certain medication and they go and leave a bad review. Keep that in mind.

It's a great place staff is wonderful and the kitchen is amazing