Country Care Assisted Living

Only reason they get 1 star is so I can write this review. Otherwise NO STAR! I recently moved both of my parents from Ohio to Cottonwood. We were told that Country Care Assisted Living home accepted residents with dementia and memory care needs, and that residents could not get out, as it was secure in the front and back. My mom got out and wandered down the road on the first day. She also got out a second time and it took me 30 minutes to find her. I was called daily to come to the home to settle her down, as they were unable to handle her. There is 1 caregiver in each of 3 homes. This caregiver, at that time, does the cleaning, laundry, and preparing meals, all while caring for 8-10 residents. No assessment was done prior to admitting my mom and dad into the home. The second time my mom got out, I picked her up along the road, after a homeowner saw her walking about, cold, crying, and in great distress. She was so scared and my heart broke for her. I did not take her back to that home. I called her Dr. who strongly suggested her going to another home. That the home she was in was not secure enough. I fortunately was able to move her immediately. She was in the first home 8 days. My dad had paid for both of them for a month. I have requested a refund on mom's part, due to the fact that they, along with the Dr. determined they could not provide appropriate care. I was told "no refunds". I understand the 30 day notice policy, but it was not our intention or desire to have to move her. Besides that, as I mentioned no assessment or evaluation was made on either of my parents prior to, or within the time of their acceptance. There are other complaints, such as not following CDC guidelines. Anyone can walk in and about. Residents and caregivers DO NOT wear masks. The no climb fence that was down when we moved my mom in, the one she easily stepped over, is still down. I was even asked by one of the caretakers to come to the kitchen to see if the chicken she was baking was done. Dad said the caregivers were so loud in the kitchen and could hear them constantly talking about each other and using foul language. It has put a lot of stress upon my family, having to move them both twice within a 3 week period. They are both in homes, with proper care. Mom has done very well in her new home. Dad is in a separate home, but very near her. Please be advised to fully inspect this home and the care they actually do provide. I would not recommend to anyone! Tamara Jarvis

Only reason they get 1 star is so I can write this review. Otherwise NO STAR! I recently moved both of my parents from Ohio to Cottonwood. We were told that Country Care Assisted Living home accepted residents with dementia and memory care needs, and that residents could not get out, as it was secure in the front and back. My mom got out and wandered down the road on the first day. She also got out a second time and it took me 30 minutes to find her. I was called daily to come to the home to settle her down, as they were unable to handle her. There is 1 caregiver in each of 3 homes. This caregiver, at that time, does the cleaning, laundry, and preparing meals, all while caring for 8-10 residents. No assessment was done prior to admitting my mom and dad into the home. The second time my mom got out, I picked her up along the road, after a homeowner saw her walking about, cold, crying, and in great distress. She was so scared and my heart broke for her. I did not take her back to that home. I called her Dr. who strongly suggested her going to another home. That the home she was in was not secure enough. I fortunately was able to move her immediately. She was in the first home 8 days. My dad had paid for both of them for a month. I have requested a refund on mom's part, due to the fact that they, along with the Dr. determined they could not provide appropriate care. I was told "no refunds". I understand the 30 day notice policy, but it was not our intention or desire to have to move her. Besides that, as I mentioned no assessment or evaluation was made on either of my parents prior to, or within the time of their acceptance. There are other complaints, such as not following CDC guidelines. Anyone can walk in and about. Residents and caregivers DO NOT wear masks. The no climb fence that was down when we moved my mom in, the one she easily stepped over, is still down. I was even asked by one of the caretakers to come to the kitchen to see if the chicken she was baking was done. Dad said the caregivers were so loud in the kitchen and could hear them constantly talking about each other and using foul language. It has put a lot of stress upon my family, having to move them both twice within a 3 week period. They are both in homes, with proper care. Mom has done very well in her new home. Dad is in a separate home, but very near her. Please be advised to fully inspect this home and the care they actually do provide. I would not recommend to anyone! Tamara Jarvis

I have my 68 year old brother at Country Care Assisted Living Home. He had to be put on hospice care and I needed to find a place for him that accepts Arizona Long Term Care through AHCCS. I'm so happy that Country Care accepts this because it's the perfect environment for my brother. It's very homey and is just the kind of place that I was hoping to find for him. I hate a sterile hospital environment and love that lived in country home feel where folks gather at the kitchen table to chat. That's how it was at my mom and dad's house when they were alive and my brother was living with them. When I went to visit my brother at Country Care he was relaxing in a comfy recliner in the livingroom which is exactly where he'd be if he were at his own home. He lived in the recliner at his home. He slept in it at night too so seeing him there in the recliner in the livingroom made me happy. I have a feeling he'll probably do better in that recliner than in the hospital bed I requested hospice to have for him. The staff that I met are really nice and I can tell they really care about their residents. I haven't had the pleasure of meeting Savannah who is the owner of Country Care Assisted Living Home but I've spoken and texted with her several times and she's a sweetheart. She always responds to my calls and texts right away. I'm very grateful that she has made this place feel like you're visiting your loved one in a country home setting. If you're looking for a sterile hospital environment then this place isn't for you but if you're looking for a lived in country home feel then this is the place you want.

Honest management that genuinely cares about it's service, and clients.

My sister had an illness and stroke. She needed to heal and we found great support and encouragement from the staff of Country Care. Not only did they help her with recovery, they also celebrated her progress. We made friends there and are extremely grateful for everyone at Country Care.